WARRANTY & SERVICE
The warranty on our products is two years from the date of shipment. It does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by LANG 1943. The international warranty covers material and manufacturing defects existing at the time of delivery. During this warranty period, you will have the right to have any defect repaired free of charge.
We will need to verify warranty validity & assess eligibility of the watch and if approved, we will pick up at our cost your watch for repair. Once the service is complete, we will ship back to you at our cost your repaired watch. If your watch is still under warranty, please send an email to firstname.lastname@example.org where necessary arrangements will be made for your warranty claim.
LANG 1943 provides the customer with a warranty against manufacturing defects or hidden defects within 2 years as from the date of delivery of the product. Any claim for manufacturing defects or hidden defects must be submitted within 48 hours from the date of delivery of the Products or, in case of hidden defects, from their discovery. Our customer service is available at email@example.com.
The manufacturer’s warranty does not cover:
- Normal wear and tear and aging (e.g. alteration of the color and/or material or non-metallic straps and chains, such as leather, textile, rubber)
- Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.)
- Incorrect use of the watch and non-observance of the directions for use provided by the respective brand
- The handling of the watch by non-authorized persons
- The warranty does not include straps and accessories.
All applicable implied warranties, including the implied warranty of merchantability and of fitness for a particular purpose given to you by law, are hereby limited in duration to the duration of this warranty. Under no circumstances will LANG 1943, its manufacturer, agents and/or retailers be liable for any indirect or consequential damages of any kind.
The customer must then return the damaged or defective product to LANG 1943 in its original packaging, to the address that LANG 1943 will communicate at a later stage.
LANG 1943 shall not be liable for any damage caused by a misuse of a product. Excessive shocks or vibrations, exposure to strong electromagnets and similar activities can cause damage to or affect the functions. If you are uncertain if a particular activity is safe for the watch, please e-mail us at firstname.lastname@example.org.
Should you prefer to send your watch back to LANG 1943 for servicing, we will be happy to receive your watch and provide a quote for such services. Please send an email to email@example.com where we will facilitate next steps.