At LANG 1943, we provide an international warranty to ensure your satisfaction with our watches. Please review the following details to understand the warranty coverage and procedures:
The warranty on our watches is valid for two years from the date of purchase. The warranty only covers manufacturing defects in materials and workmanship existing at the time of delivery. During the warranty period, you will have the right to have pre-existing manufacturing defects repaired free of charge.
- Improper Usage: Any damage caused by improper use, lack of care, abuse, negligence, accidents, or any actions outside of the intended use of the watch are not covered. This includes dropping the watch, submerging it beyond the specified water resistance, exposing it to extreme temperatures or electromagnetic fields, subjecting the watch to excessive shocks or vibrations, and not operating or winding the watch properly as per the provided instructions and guidelines
- Wear and Tear: Regular wear and tear, including scratches, dents, fading of color, and changes in the appearance of materials (such as oxidation and changes in the color of straps), are not covered under the warranty. Over time, these are natural occurrences that can happen with the normal use of the watch.
Unauthorized Modifications: If any unauthorized service, modifications or repairs have been performed on the watch, the warranty becomes void. This includes alterations, service, any modifications, repairs or disassembly of any kind made by anyone other than our authorized service center.
All applicable implied warranties, including the implied warranty of merchantability and of fitness for a particular purpose given to you by law, are hereby limited in duration to the duration of this warranty. Under no circumstances will LANG 1943, its manufacturer, agents and/or retailers be liable for any indirect or consequential damages of any kind.
Any claim for manufacturing defects or hidden defects must be submitted within 48 hours from the date of delivery of the watch, in case of hidden defects, from their discovery.
In the case of a warranty claim, we will verify the warranty validity and assess the eligibility of the watch to be repaired under warranty. If approved, we will arrange for the watch to be picked up at our cost for repair. Once the service is complete, we will ship the repaired watch back to you at our cost. However, please note that any applicable duties and taxes associated with the return shipment will be your responsibility. We kindly ask you to settle these charges to ensure the smooth delivery of your repaired watch.
For warranty claims or if you are uncertain if a particular activity is safe for the watch, please contact our customer service team at firstname.lastname@example.org.
Should you prefer to send your watch back to LANG 1943 for servicing at any time, we will be happy to receive your watch and provide a quote for such services. Please send an email to email@example.com where we will facilitate next steps.