RETURN & EXCHANGE
LANG 1943 clients have up to 14 days from the date of delivery to request for a refund or an exchange. To request for a free return shipping slip, the customer must visit the contact page and fill out the relevant form. The items must be returned no later than 10 days from the date of notification with the applicable request.
All returns and/or exchange items must return to LANG 1943 in the original packaging, the protective sticker on the glass of the watch must still be present, together with all supplied accessories (including straps, accessories, packaging, certificate of origin and all other papers), without any trace of use, and within 14 days from the date of receiving the watch. The returning costs of the watch are to be supported by the customer.
The original purchase price of the goods will be refunded to the customer once the watch has been inspected by the team of expert at LANG 1943. Once the watch has been inspected paid, the purchase price shall be immediately refunded to the consumer, less the return costs upon receipt and inspection of the products.
In case of exchanges, the replacement product will be sent once the returned item has been received and inspected. Any damage, incomplete, or contaminated item sent by the customer will not be accepted and no refund or exchange will be issued. In such cases, the cost of shipping and/or any additional expenses will be borne by the customer.
Return and exchange are not applicable to limited edition watches and it will be communicated as such on the Website. This exception is due to the fact that limited editions are only sold for a specific period of time and cannot be sold again after a potential return. Pre-orders limited by time cannot be refund after the pre-order selling period, due to the fact that we need to produce the watches with the funds received. However, our customers have the right to be refunded before the end of the pre-order period.